Terms & Conditions

1. Definitions

Throughout these Terms and Conditions, the following definitions apply:

• "We," "Us," "Our," "Strandwick" refers to Strandwick business consulting services
• "You," "Your," "Client" refers to individuals or entities accessing our website or engaging our services
• "Services" refers to business consulting services provided by Strandwick
• "Website" refers to our online presence at stranianas.digital
• "Agreement" refers to these Terms and Conditions along with any service-specific agreements

2. Acceptance of Terms

By accessing our website or engaging our consulting services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use our services or website.

3. Services Description

Strandwick provides business consulting services to Canadian enterprises, including:

• Small Business Planning Sessions
• Operational Efficiency Analysis
• Business Transition Planning

Specific service details, scope, deliverables, timeline, and fees are outlined in individual engagement agreements executed prior to commencing work.

Services are provided on a consultative basis. We provide recommendations and frameworks, but ultimate business decisions remain your responsibility.

4. Service Engagement Process

Initial Consultation: All engagements begin with an initial discussion to understand your needs and determine service appropriateness.

Written Agreement: Before work begins, we provide a written agreement specifying scope, timeline, deliverables, fees, and terms. Services commence only upon agreement execution.

Service Delivery: We provide services as outlined in the engagement agreement, maintaining regular communication throughout.

Completion: Engagements conclude with delivery of agreed-upon documentation and any final discussions as specified.

5. Fees and Payment Terms

Service fees are outlined in individual engagement agreements. Standard pricing information is available on our website but may be adjusted based on specific engagement requirements.

Payment Terms:

• Planning Sessions: Payment due upon engagement agreement execution
• Operational Analysis: 50% deposit required, balance due upon completion
• Transition Planning: Payment schedule established in engagement agreement

All fees are quoted in Canadian dollars (CAD). Payment methods include bank transfer, cheque, or other methods as mutually agreed.

Refund Policy: Given the customized nature of our services, refunds are considered on a case-by-case basis. If you are dissatisfied with services, please contact us to discuss resolution.

Late payments may incur interest charges at the rate of 1.5% per month or the maximum permitted by law, whichever is less.

6. Client Responsibilities

To enable effective service delivery, clients agree to:

• Provide accurate and complete information relevant to the engagement
• Respond to inquiries and requests for information in a timely manner
• Make key personnel available for discussions as needed
• Provide access to necessary documents, systems, or facilities as appropriate
• Review deliverables and provide feedback within reasonable timeframes
• Inform us promptly of any changes in circumstances affecting the engagement

7. Confidentiality

We treat all client information with strict confidentiality. Information shared during engagements will not be disclosed to third parties except:

• With your explicit written consent
• When required by law or legal process
• To professional advisors bound by confidentiality obligations
• In anonymized form for research or educational purposes

Non-disclosure agreements are available upon request and can be executed before engagement commencement.

8. Intellectual Property

Our Property: All methodologies, frameworks, templates, and general consulting materials remain our intellectual property. You receive a non-exclusive license to use deliverables provided during your engagement for internal business purposes.

Your Property: You retain all rights to information, data, and materials you provide to us. We do not claim ownership of your business information or proprietary materials.

Deliverables: Written summaries, recommendations, and analyses created specifically for your engagement are your property upon full payment. General frameworks and methodologies used in creating deliverables remain our property.

9. Professional Standards and Disclaimers

We provide consulting services based on professional standards and industry practices. However, important limitations apply:

No Guarantees: We do not guarantee specific business results or outcomes. Business performance depends on numerous factors beyond our control including market conditions, implementation quality, and organizational capacity.

Professional Judgment: Our recommendations reflect professional judgment based on information available at the time. Circumstances may change, requiring different approaches.

Implementation Responsibility: You are responsible for evaluating recommendations and deciding whether to implement them. We are not responsible for implementation decisions or outcomes.

Not Legal or Financial Advice: Our services do not constitute legal, financial, or accounting advice. Consult appropriate licensed professionals for such matters.

10. Limitation of Liability

To the maximum extent permitted by law:

Our total liability for any claims arising from services provided shall not exceed the fees paid for the specific engagement giving rise to the claim.

We are not liable for indirect, consequential, incidental, special, or punitive damages including lost profits, lost revenue, or business interruption, even if advised of the possibility of such damages.

These limitations apply regardless of the legal theory underlying claims, whether in contract, tort, negligence, or otherwise.

11. Indemnification

You agree to indemnify and hold harmless Strandwick and its consultants from claims, damages, liabilities, costs, and expenses (including legal fees) arising from your use of our services, violation of these terms, or infringement of third-party rights.

12. Termination

By Either Party: Either party may terminate an engagement with written notice. Specific termination terms are outlined in individual engagement agreements.

Effect of Termination: Upon termination, you remain obligated to pay for services rendered through the termination date. We will provide work completed to that point and return any client materials in our possession.

Survival: Provisions regarding confidentiality, intellectual property, limitation of liability, and indemnification survive termination.

13. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the Province of Manitoba and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Dispute Resolution Process:

1. Informal Resolution: Parties agree to first attempt resolution through good-faith negotiation
2. Mediation: If negotiation fails, parties may agree to non-binding mediation
3. Litigation: Any legal action must be brought in the courts of Manitoba

Both parties consent to the exclusive jurisdiction of Manitoba courts.

14. Website Use

Our website is provided for informational purposes. When using our website, you agree to:

• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to any systems or networks
• Not transmit viruses, malware, or harmful code
• Not engage in activities that disrupt website functionality
• Respect intellectual property rights in website content

We reserve the right to restrict or terminate website access for violations of these terms.

15. Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse or assume responsibility for third-party content, products, or services. Your use of third-party websites is at your own risk and subject to their terms and conditions.

16. General Provisions

Entire Agreement: These Terms and Conditions, together with engagement agreements and our Privacy Policy, constitute the entire agreement between parties regarding their subject matter.

Severability: If any provision is found invalid or unenforceable, remaining provisions continue in full force and effect.

Waiver: Failure to enforce any provision does not constitute waiver of that or any other provision.

Assignment: You may not assign rights or obligations under these terms without our written consent. We may assign our rights or obligations with notice to you.

Notices: Notices must be in writing and delivered to addresses specified in engagement agreements or to [email protected].

17. Changes to Terms

We may update these Terms and Conditions periodically. Changes will be posted on this page with a revised "Last Updated" date. Material changes will be communicated to active clients.

Continued use of our website or services after changes constitutes acceptance of updated terms. For existing engagements, terms in effect at engagement commencement govern unless otherwise agreed.

18. Contact Information

For questions about these Terms and Conditions, please contact: