Privacy Policy

Introduction

Strandwick is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage our consulting services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada. For privacy-related questions or concerns, please contact us at [email protected].

Information We Collect

We collect information that you provide directly to us when you:

• Submit inquiries through our contact form
• Request consulting services or schedule consultations
• Communicate with us via email or phone
• Engage our services as a client

Personal information collected may include:

• Name and contact information (email address, phone number, mailing address)
• Business name and information
• Communications you send to us
• Information provided during consulting engagements

Automatically collected information:

• Browser type, IP address, and device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide consulting services, respond to inquiries, and communicate about engagements
• Business Operations: To maintain client records, process payments, and manage business relationships
• Website Improvement: To analyze website usage and improve functionality and user experience
• Communication: To send service-related communications and respond to your requests
• Legal Compliance: To comply with applicable laws, regulations, and professional standards

We process personal information based on your consent, contractual necessity, or legitimate business interests as permitted under Canadian privacy law.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist with website hosting, email delivery, or business operations (subject to confidentiality agreements)
• Professional Advisors: With legal, accounting, or other professional advisors when necessary for business purposes
• Legal Requirements: When required by law, court order, or legal process, or to protect rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of business assets (with notice to affected individuals)

Third-party service providers are required to protect your information and may only use it as directed by us.

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction:

• Secure servers with encryption for data transmission
• Access controls limiting who can view personal information
• Regular security assessments and updates
• Confidential handling of client documentation
• Staff training on privacy and data protection

While we take reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law:

• Client records: Maintained for seven years after engagement completion for professional and legal requirements
• Marketing communications: Retained until you request removal or unsubscribe
• Website analytics: Aggregated data retained indefinitely; individual data retained for 26 months

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. For detailed information about our cookie practices, please review our Cookie Policy.

You can manage cookie preferences through your browser settings or our cookie consent tool.

Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw consent for certain uses of your information (subject to legal or contractual restrictions)
• Deletion: Request deletion of your information when no longer needed for legitimate purposes
• Complaint: File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are intended for business owners and professionals. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately.

International Data Transfers

Your information is primarily stored and processed in Canada. If information is transferred outside Canada for any reason, we ensure appropriate safeguards are in place to protect your privacy in accordance with Canadian law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Continued use of our website or services after changes constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact: